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November 19, 2008 5:57 PM PST

iTunes customers angry over copy protection moves at Apple

Posted by Elinor Mills
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Want to watch a high-definition show from iTunes on an older external display? Good luck!

Some Mac users are teed off that they are getting error messages saying the iTunes movie they rented or bought can't be played on their display because it is not HDCP (High Digital Content Protection) authorized.

And some people are complaining they are only able to play certain standard definition iTunes content on their laptop or via an HDMI connection.

As a result, some Apple forum participants have threatened to boycott iTunes.

"And here we are now with Apple users who have spent thousands of dollars on Apple hardware (30" Cinema displays are not cheap!), buying films legitimately through Apple's store only to find themselves screwed when they just want to watch the film!" wrote "non-troppo" on the Apple Discussions Forum.

Forum participant Jim Beggans complained that Apple expanded the usage limitations of iTunes without updating the published usage terms.

"It is imperative that Apple address this customer concern with NEW terms of service (which will require them to offer some remedy for existing purchases) and clarify that HDCP is a now a standard part of their products regardless of which mode of the DisplayPort is in use," Beggans wrote.

ArsTechnica, which first covered the issue, reports that Apple's new MacBook is using DPCP, or DisplayPort Content Protection, which was developed by Philips.

The Mini DisplayPort connector used on Apple's new MacBooks and MacBook Pros uses DPCP to prevent iTunes files from being played on devices that are not compliant with either DPCP or HDCP, a copy-protection technology used with the HDMI standard. DPCP supports the HDCP technology, but is considered a stronger level of encryption according to the Video Electronics Standard Association (click for PDF) .

"While Apple's own Apple TV has used HDCP to protect video files playing from its HDMI port, this is the first time we've heard of Apple bringing HDCP DPCP to its hardware," David Chartier writes on ArsTechnica.

Basically, Apple is moving forward with a new standard that is not compatible with older displays. In the past, Apple has shown a willingness to forge ahead with new technology that doesn't always play nice with the older stuff, and the decision to use the Mini DisplayPort connector on the new MacBooks and MacBook Pros ensured that DPCP and HDCP would come along for the ride.

"Apple's compliance with HDCP--a necessary but appalling condition of the content companies that deliver the HD movies and TV shows--is beginning to close out the 'analog hole' and cause real aggravation for laptop owners with legitimate use cases, writes Michael Rose on The Unofficial Apple Weblog site.

Andy Foster sums the situation up on his Computer Blog: "In other words, the only way any of us can guarantee we can play the stuff we buy that is HD is to ensure we have the newest in hardware."

What does Apple have to say for itself? We don't know and likely won't. Apple representatives did not return repeated phone calls and e-mails seeking comment over two days.

(CNET News' Tom Krazit contributed to this report.)

Elinor Mills covers Internet security and privacy. She joined CNET News in 2005 after working as a foreign correspondent for Reuters in Portugal and writing for The Industry Standard, the IDG News Service, and the Associated Press. E-mail Elinor.
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Add a Comment (Log in or register) 66 comments
by pauljweighell November 19, 2008 6:41 PM PST
So once again 'nice cuddly user cute friendly' Apple chooses to shoot its own loyal customers... Apple have locked up their hardware stuff since day 1 and it has caused endless problems for their users. Thank goodness PC users don't (yet?) suffer this nonsense due to the sheer number of alternate hardware manufacturers. Odd to think that wintel is almost open source as far as hardware goes - my PCs still have dinosaur ports I have forget the names of and they all still work !
Reply to this comment
by close5828 November 19, 2008 6:57 PM PST
Uhhh, hate to burst your bubble there big guy but Vista has had the exact same thing (and more) since it was released.
http://www.microsoft.com/whdc/device/media/output_protect.mspx

....wait, XP has it too...(Certified Output Protection Protocol)
http://windowsteamblog.com/blogs/windowsvista/archive/2007/01/20/windows-vista-content-protection-twenty-questions-and-answers.aspx

So what was your point again?
by Alex Alexzander November 19, 2008 7:09 PM PST
On a PC, you do have to have an HDCP complaint video card and monitor to play a commercial blu-ray disc. I bought into Blu-ray two years ago on the PC and ran into that. But the PC laptops that offer blu-ray are ready to play out of the box.

Regarding content, I own an Apple TV and got rid of it a few months back. It's a money-pit. It doesn't work very well. Perhaps it does work well enough most of time, but I did have to reboot it something awful. Switched to a TiVo and I wish I had done that a long time ago. TiVo is the way to go. Apple TV is pretty much a waste of time. iTunes with no subscription option is also a waste of time and money. Most folks listen to music, then get sick of it and then find newer music. For those kinds of people, a subscription will cap their monthly costs while offering them a tremendous amount of value. The Zune Marketplace is a great way to go. And if you do want to own the song, just go to Amazon. Cheaper, better encoded, higher bit-rate, and DRM free. It bests Apple on every single front. Don't why people waste money on iPod and Apple. It's yesterday's technology.

Alex
by oassaf November 19, 2008 7:19 PM PST
Umm on pc's this exact same thing happens. Did you know on some PC's with blu-ray players you cant display blu-ray content on more then one monitor.
by sharmajunior November 19, 2008 7:36 PM PST
Well atleast Windows customers are not in trouble for buying a monitor that's only 1 yr old...LOL..

Apple's demise is coming. AND!!! I would love to see that.

Their own arrogant practices will cause the collapse...YES!

and no!....I am Neither a APPLE or a WIndows FANBOY....I use whatever works....even if it has to be linux.
by Penguinisto November 19, 2008 8:54 PM PST
@Alex:
You do realize that by going from AppleTV to TiVo, you went from OSX to Linux, right?
by k23232323 November 19, 2008 9:22 PM PST
Its not just that, but apple tends to tell people how to play content they paid for. Look forward to an Emusic-like movie downloading alternative, then a big dog will come along( Amazons DRM free music) with DRM free videos for moives. I haven't purchased a song off of itunes since the day songs wouldn't play on my ipod till i syiced it up with my pc again. What type of s*** is that , music that needs to be reauthorized weekly. Idk, personally i will never use a mac due to one thing. MY APPS WONT RUN ON IT, FL8, wont run, games won't run( the PC gaming market is worth 20 billion a year, hardware alone, compare to 11.68 billion for apples yearly total revenue before taking out expenses). Why would i every buy a PC that is overpriced and is underpowered. Dual boot linux and Win xp ftw.
by Vegaman_Dan November 19, 2008 10:44 PM PST
Sounds like a pretty good marketing plan to me. Force customers to buy all new hardware to watch movies. Doesn't matter what you paid for that Cinema display only last year- it's obsolete tech now- might as well toss it in a landfill. Buy a new unit evey year with your new computer. That's what you need to do to keep up.

Again, it's a dream come true for a computer maker. Lots of profit to be made.
by ckurowic November 20, 2008 4:21 AM PST
@close5828: ha, zing. Nice comment back at paul, who clearly hasn't done his research. Thanks for the citations btw, I hate it when people spew facts without sources.
by pauljweighell November 20, 2008 6:07 AM PST
Ta for all your comments and corrections. Saves me doing research when I can rely on you all to help out :-)

The PC examples given however all seem to be all media specific and for obvious content ownership licensing and anti-copying reasons whereas my point was the wider one re Apple hardware lockup policy v PC open hardware design policy not just specific entertainment apps ? which I confess is not my area.

Apple have always sold far less than the PC world due to their restrictions on third party connections and this is not surely the way to go in a world moving to total connection ability and open source software from op.sys to app?

Their latest moves reprted here do nothing to correct that policy.
by pairof9s--2008 November 20, 2008 8:33 AM PST
You guys are a bunch of idiots!

Amazon, Microsoft, TiVo, etc. have no more control over what content they can show or sell you without restrictions than Apple does. The studios, in particular the movie & television ones, have and will continue to regulate who gets what, how and when. The only reason Amazon is selling the DRM-free songs is because the music studios wanted to punish Apple because it wouldn't let them raise the price on songs; they could turn on Amazon tomorrow. Digital movies, especially Blu-Ray, are heavily restricted from copying, selling or viewing without some sort of regulation.

Sure, you can get it from torrents, but at that point it won't matter whether you use Mac, Windows or Linux to watch. And good God, enough with the subscription advocation....it sucks to rent music, it only benefits the industry and most people have rejected it out of common sense!!

About the only thing more insufferable than Mac Fanboys is the PC Nazis lathered up to crucify them for ignorant reasons in choosing a Mac!!

/
by CyberBob859 November 19, 2008 7:06 PM PST
Let's see - first we have the new MacBook losing the FireWire port. Then we have no matte screen option for the new MacBook Pro. And now we have HDCP restrictions using DisplayPort on the MacBook, MacBook Pro, and MacBook Air. All of this can be had starting at the low, low price of $1299. What other surprises are afoot?

Apple should do us all a favor and provide a rebate for anybody who wants to buy an HDFury (http://www.hdfury.com) to make their "non-compliant" display work with their iTunes or other video content.
Reply to this comment
by bensobel November 19, 2008 7:06 PM PST
Movies bought on iTune cannot be played on Apple Cinema displays? That's the first time I hear Apple products not work together.
Reply to this comment
by gefitz November 19, 2008 7:20 PM PST
So now can we finally stop with the "Apple is sooooo user-friendly"?

Apple is just as apt to cut off older, ubiquitous, and still-useful technology so that it can sucker its users into buying the "newest, freshest" as any other company out there...other computer software comapnies, cellular companies, whatever: they're all into milking the consumer. Apple is no different.
Reply to this comment
by Orion Blastar November 19, 2008 7:59 PM PST
That 'Big Brother" AD in 1984 came true. Only Steve Jobs is Big Brother this time, and Mac users are his slaves, forced into buying new Macintosh technology just to run media they bought on iTunes.

Apple is just another Microsoft like Monopoly, Apple sues any company that dares make a Macintosh clone or compatible like Pystar. When will people wake up and learn that Apple and Steve Jobs are not Insanely Great but Greatly Insane? Profit is everything Apple wants, not compromise to Mac customers of older technology. Apple is in bed with the RIAA and MPAA so they use DRM that makes old Mac technology no longer work.
by theunclesam November 19, 2008 7:23 PM PST
Wow. So glad I switched to Linux. I'm far removed from the M$ & Apple monopolies. Anyone who thinks one company is better than the other should get their head checked for sure.
Reply to this comment
by Orion Blastar November 19, 2008 8:03 PM PST
I can't wait for Commander Spock to come back and claim how great OS/2 is because it does not have DRM.

OS/2 does not have HD video players either, nor the ability to use iTunes media. Even if it did, you'd have problems trying to find the right video and audio drivers for it and be stuck with 640x480 VGA and Sound Blaster 16 drivers.

He'll most likely say that Mac OSX does not solve IRR/ERR spreadsheet bank issues. :)
by ckurowic November 20, 2008 4:22 AM PST
Monopoly? Dude you have no clue what monopoly even means. The best definition you could probably give is "a game with some dude with a beard". Get a clue.
by techpack November 20, 2008 11:52 AM PST
what Linux distro do you use or find as the best of the best. I tried Xandros, Suse, and a couple of others and I guess I'm not enough of a computer geek to make them work. I'm interested in alternatives to Mac and MS.
by theunclesam November 20, 2008 12:18 PM PST
To Orion and ckurowic:

Let me guess: Mac users? Orion: I love how you pull an old, out-dated OS from your closed mind and compare it to the animal that is Linux. Apples and Oranges....

Let me tell you how my next computer upgrade is going to go: I'll go buy maybe a video card, or a processor, or any part of my current machine that I think needs updating. Let's say I get the best in the category; I'm looking at maybe $500-$600 depending on what I'm upgrading. I'll go home, toss it in the computer (These parts only connect one way. You can't screw it up....well...most people can't.) Turn it on, Ubuntu will say "Hey, I see you have a ____" It will then install the driver. I'm out $500-$600 tops. And that's only if I go all out and buy the fastest, latest product.

Let me tell you how your next computer upgrade will go: You'll realize one day that your computer is running slow. You'll turn it off, then head down to the Apple store. There, you'll pay $1200+ for the LOW END mac product. Want to keep up with me? You'll need to plop down minimum $2000 for that. You'll get everything you need (Cause it's all in one package). You'll also pay $50 for a cable to transfer everything from your old comp.

Now, repeat this cycle every 2 years and you'll see that I save thousands of dollars and have as good, if not better, performance than you do.

Call me whatever you want, but I'll take money in the bank any day over paying into someone else's pocket.

techpack: I would recommend Ubuntu for a first time linux user. Very easy to install, and has drivers for pretty much any hardware. The support forums are also great if you have any questions.
by jragosta November 20, 2008 4:29 PM PST
to: theunclesam...

You really ought to stick to things you know something about.

First, you can upgrade the video card in many Macs - just like your Linux box.

Second, a low end Mac isn't $1200, it's $600 - or just about what you're going to pay for a video card.

Third, Macs remain useful for a long, long time. When you take the price of a mid-range Mac and spread it out over its lifetime, the average cost probably isn't any more than your annual costs.

Finally, who cares whether you're a cheapskate? Some people prefer to buy a quality product that they can use rather than futzing with their computer. If you choose to do it your way, no one is criticizing you. So why are you so eager to criticize someone who made a different choice than you? Insecurity?
by Perry_Clease November 19, 2008 7:49 PM PST
No comment yet LeoSux? Your slacking boy, bet get with the program.

Okay now that I got out of the way, does anyone other than trolls think that Apple or MicroSoft cares how you play HD? The content sources are behind this.
Reply to this comment
by HlLLARY CLITON November 19, 2008 7:53 PM PST
Just another reason I don't use any Apple junk
Reply to this comment
by Galaxy5 November 19, 2008 8:57 PM PST
Anyone with maturity at such a low point to use the name "Cliton" or to think it's funny obviously doesn't have the intellect to realize that this kind of copy protection is in Windows as well.
by Orion Blastar November 19, 2008 7:55 PM PST
Apple has screwed over Mac customers since 1984.

The Macintosh was replaced with the Commodore Amiga in 1985, that is what the Mac should have been.

I hear some Mac Minis with G4 processors can run AmigaOS 4.0 and those that cannot can run AROS instead for free: http://aros.sourceforge.net/ Boycott Apple iTunes by reformatting your hard drive and running an OS without DRM built into it.

Soon the Amiga technology will evolve into AnubisOS:
http://anubis-os.org/
http://arosshow.blogspot.com/2008/11/new-amiga-based-operating-system.html
http://www.osnews.com/story/20516/Former_AROS_Developers_Start_New_OS_Project_Much_Secrecy

Just like Mac OSX is the marriage of NextOS and Mac OS, AnubisOS is the marriage of Linux and AmigaOS that will make Mac OSX and Macintoshes look like overpriced toys with technology that makes them useless for new media content so they can force Mac customers to buy newer Macintoshes and newer Displays. Tsk tsk, the Amiga never had those problems and my Amiga 500 runs really great, after my Amiga 1000 died in 1995 and the 500 replaced it. But will CNet report on Amiga, AROS, or AnubisOS? Highly doubtful.
Reply to this comment
by Penguinisto November 19, 2008 8:56 PM PST
Cool... pity they had to wait for Amiga to die first...

On a serious note, I like that they're taking the Amiga design principles and bringing them to something modern. I'll have to go check that out.

/P
by thesplintercell November 19, 2008 8:07 PM PST
since the recent digital revolution (MPEG-2 DVD, Digital Cable) it seems the vice grip has been getting tighter for the consumer....even moreso now with blu-ray and the HDCP spec being adopted by everyone wishing to provide a consumer with HD content.

but thankfully, there are always ppl that are out there and smart enough to circumvent copy protection....not because they want to steal, but because HDCP causes people undo frustration and angers them further.
why should the average Joe have to go buy a more recent TV because a spec has changed and the content won't play ?

one tool out there that alot of ppl have used with sucess is HDFury and HDFury2, these allow you to play more recent HDCP content on older HDTV's....
Reply to this comment
by dayton999 November 19, 2008 8:08 PM PST
I own a Mac, no iPod, don't watch movies on the Mac, don't buy off of iTunes....hmmmmm I guess I'll stick with the rented movies for my DVD player, all my music is on my library on my Mac. To me no big deal, saw this coming so I don't understand what all the hub-bub is about.
Reply to this comment
by gerrrg November 19, 2008 8:34 PM PST
HDCP prevents people from recording from the signal. Again, don't you like how the RIAA and the MPAA are circumventing the Supreme Court ruling over Betamax?

Apple is just being a good little boy and following papa's rules.
Reply to this comment
by Penguinisto November 19, 2008 8:58 PM PST
Hint: So is Microsoft, Sony, and damned near everyone else.

Sucks that way.
by kelmon November 20, 2008 3:58 AM PST
Indeed, the root cause of this issue is not Apple but rather the likes of the MPAA. The suggestion that "Apple is just being a good little boy and following papa's rules" is rather trite. This is business and the MPAA already made sure that high definition content was locked down long before Apple got involved in selling the content. If you want to complain then the MPAA are the ones to do it to.
by Galaxy5 November 19, 2008 8:55 PM PST
Folks, Apple is only doing what the media companies require them to do in order to sell the content.

Don't get mad at Apple; get mad at the record companies and movie studios who treat every single user like a crook - and they make us pay for the jail!
Reply to this comment
by kelmon November 20, 2008 3:59 AM PST
You win a cookie. The only group this isn't inconveniencing are the pirates, which is what usually happens.
by ckurowic November 20, 2008 4:23 AM PST
Exactly! The content owners are forcing Apple to do this crap, get a clue people. So you don't like it? Pirating movies is insanely easy, go download them on p2p sites or simply rent then use handbrake to encode them.
by Seaspray0 November 20, 2008 8:32 AM PST
Galaxy5 is correct. DRM is not imbedded in any operating system. The operating system only has software to decode the DRM when provided with a certificate. The DRM is imbedded in the media itself. It's the MPAA that is behind all this.
by Galaxy5 November 19, 2008 8:59 PM PST
I'm sure you wrote an article like this about Vista when it came out with HDCP a couple of years ago, right?

Oh, you didn't? Just flame-baiting Mac users?

If you want to be like John Dvorak, go work at PC Whirled and take lessons from the man himself.
Reply to this comment
by unknown unknown November 19, 2008 11:18 PM PST
If you remember Vista took a fair amount of heat prior to it's release for it's alleged draconian copy protection. You may also remember a certain paper written by a one Ackland Computer Science Professor, Peter Guttman which helped fan the flames. In this case, the problem is not that Apple included DRM, it's the fact they included a DRM scheme their own hardware did not support and wasn't very clear about it.
by humanssssss November 19, 2008 9:38 PM PST
Why people are complaining?!? Didn't they read the term of use when they made the purchase? It states clearly in it. Is Apple fanboys so stewpid not to read the term of use? You agree that the content only play on Apple with HDCP.

If you don't like it, don't buy it from Apple. No one is stopping you.

You Apple fanboys are hypocrite. When it happens to Psystar, you go nuts, when it happens to you, you become crybabies.
Reply to this comment
by unknown unknown November 19, 2008 11:10 PM PST
Proof positive copy protection stinks like rotten eggs. Punishing honest people for buying their movies and music just make piracy more attractive. So, good job to the brainiacs that though this was a good idea.
Reply to this comment
by i_made_this November 20, 2008 12:11 AM PST
"DPCP supports the HDCP technology, but is considered a stronger level of encryption according to the Video Electronics Standard Association (click for PDF) ." Is C|NET naive enough to consider VESA a reputable and independant expert in the subject? They're like any industry association - in the business of marching to the tune of their biggest dues-paying members. Companies lie and their industry associations swear to those lies. It really is that simple, and any business reporter worth their salt knows this about the industry they cover.
Reply to this comment
by AppleSuxLeo November 20, 2008 1:25 AM PST
It`s Apple , what do people expect ? You are locked in a box with far fewer choices. Apple controls the Mac user. PC users control their computer. That is exactly why the PC has always dominated.
Reply to this comment
by kelmon November 20, 2008 4:05 AM PST
Just checking here, but are you saying that the earlier comments from people saying that the same anti-piracy technology is built into Windows Vista are incorrect?
by Perry_Clease November 20, 2008 7:27 AM PST
"Just checking here, but are you saying that the earlier comments from people saying that the same anti-piracy technology is built into Windows Vista are incorrect?"

Not he is just a troll. He make childish and asinine posts on just about every Apple story. If you call him out on it he doesn't have the balls to back up his story.

Grow up Leo
by AppleSuxLeo November 20, 2008 10:58 PM PST
Yes , Apple is assinine and childish , just like their I`m a Mac ads. Out of the box , Macs have no right-click functionality. Right-clicking is one of life`s great pleasures and saves much time and makes PC users more productive. Apple just doesn`t get it , never has.
by jragosta November 21, 2008 4:11 AM PST
"right clicking is one of life's greatest pleasures"?

No wonder you're a Windows fan. Your whole life is wrapped up in manipulating your computer. Fortunately, some people have lives outside of their computer - and choose to use Macs when they NEED to use a computer.
by JadedGamer November 21, 2008 7:32 AM PST
Er, Mac supports right click out of the box, but until a few years ago their mice only had one button. However, you have the option of using control-left click for the same thing. What did Windows do? Put it on a separate keyboard key (the "menu" key which pops up the context menu) instead.
by Travis Ernst November 20, 2008 3:36 AM PST
There's always a way around. It may be third party hardware, but it exists. If I can bring in DVD's to my mac (it ignores the copy protection) and play them on external displays I'm sure the same is true for this. I rarely buy DVD's (never rent) but on times will import them. Going video out to Projection is a great way to use your mac in an entertainment system (use MacMini).

MPAA and RIAA are just being their usual royal pains for all of us. As long as we are not pirating and selling (i.e. being criminals) we have nothing to worry about. I have Cable and my DVD deck coming into my Mac and have video Out as well. Works better than TiVO.
Reply to this comment
by Ilgaz November 20, 2008 3:54 AM PST
It is funny that Windows running people with HDMI LCD monitors and HDMI supporting drivers, kernel can use this as a way to bash Apple.
HDMI is a TV industry forced standard and it is actually late to Apple. The only OS you won't find HDMI is a pure open source one like Debian, FreeBSD.
Reply to this comment
by Ilgaz November 20, 2008 3:56 AM PST
HDCP is the IT industry option for HDMI. It is not a new thing, look to your LCD monitor specs.
by dcardozo November 20, 2008 4:13 AM PST
Pirates love when companies do things like these.
Buy a legitimate copy, and you will have all kind of problems, if you can watch it at all.
Buy a pirated copy, and you can watch it where you want, with the hardware you want, easily make a backup copy if you want, etc.
Guess what version most of the world is going to buy.
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